Jordan's Furniture

Customer Support Representative

Job Location US-MA-Natick
Customer Service
Nights & Weekends Required
Work Schedule Days & Hours
Days, Nights, & Weekends


Are you looking for a position in customer service that enjoys working in a retail environment?  Do you enjoy making customers happy and satisfied?   Jordan’s Furniture may have the job you are looking for!


Jordan’s Furniture is not your average employer.  Our philosophy: make it fun!  We have revolutionized the furniture shopping experience by providing “shoppertainment”, with stores that have IMAX theaters, restaurants, ice cream shops, ropes courses, and much more!  Our recipe for success for the past 100 years has been simple and sincere- - treat our employees like family and they will treat our guests the same.  It’s no surprise that our average employee tenure is over 10 years! 



Customer Support Representatives work with our customers in person and over the phone to assist with their purchase, resolve order issues, and other administrative duties.  There is so much variety in this position that no two days are the same!  Responsibilities include:

  • Interacting with customers in a courteous and professional manner, creating raving fans!
  • Assisting sales consultants with finalizing sales orders including payment transactions, delivery set up, etc.
  • Triaging incoming phone calls
  • Contacting customers to resolve delivery and service issues. Interacting with various departments to assist in resolving any issues
  • Reconciling cash drawer at the end of a shift

This opportunity has room for advancement.  We are looking for a candidate that could be a good fit for a Team Leader promotion once some experience is gained.


The pay for this position starts at $14.00 per hour.  The schedule is a two week rotation with day, night, and weekend shifts.  


Requirements include:

  • Proficient computer skills and ability to learn new programs
  • Ability to interact with customers in a friendly and courteous manner
  • Excellent mathematical and organizational skills
  • Must be able to read and communicate effectively
  • 1-2 years of retail experience preferred but not required

Happy, healthy employees are our goal, and our benefits help J-Team members balance physical, financial, professional, social and emotional well-being.  Visit our benefits page for details.


Sound like the job for you?  Apply today!  Thank you for your time and interest.


Jordan’s Furniture is an Equal Opportunity Employer


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