Jordan's Furniture

Customer Relations Representative

Job Location US-MA-East Taunton
Customer Service
Nights & Weekends Required
Work Schedule Days & Hours
Tues through Sat; 9:30 am to 6 pm


Creative Thinker?  Problem Solver?  Helpful?  Join our Customer Service team. Jordan’s Furniture, a leader in the furniture retail market is adding staff to our busy Customer Service department.  We are a growing, stable company that is built on family values, and attracting and retaining great employees is one of our top priorities.  If you are a career-focused, multi-tasker who can handle detail and volume, and want to work for a highly regarded company, here is your opportunity to advance your career! 


  • Respond to customer service inquiries and/or problems with intent of providing customer satisfaction and retention
  • Investigate issues requiring further research and follows up with customers
  • Approve and process special customer concessions including returns, credits, and adjustments
  • Make system changes on delivery orders that are in the routing and/or truck-loading process; notify appropriate personnel
  • Provide customers with product and pricing information for repair services outside of warranty
  • Review and act upon warranty claims, process customer returns and exchanges
  • Troubleshoot inventory/sales orders to confirm order is complete.  May manipulate/transfer merchandise or release inventory to ensure all merchandise ordered is delivered
  • Handle calls from delivery drivers and service technicians.  Assess and resolve customer situations to ensure customer satisfaction

The starting pay for this position is $16.00 per hour.


  • 3 to 5 years of related Customer Relations experience or equivalent education/experience
  • Proficiency in MS Office, Outlook and Internet
  • Typing skills of a minimum of 35 wpm
  • Excellent oral/written communication skills and ability to professionally interact with internal and external customers
  • Ability to multi-task and work in a fast-paced environment
  • Strong analytical and problem solving skills
  • Attention to detail
  • Ability to work in a team environment
  • Ability to handle difficult customers with ease
  • Strong organization/ time management skills

Happy, healthy employees are our goal and our benefits help J-Team members balance physical, financial, professional & social well-being.  Visit our benefits page for details.



Jordan’s Furniture is an Equal Opportunity Employer



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