Jordan's Furniture

  • Customer Service Team Leader

    Job Location US-MA-Natick
    Customer Service
    Nights & Weekends Required
    Work Schedule Days & Hours
  • Overview

    Are you looking for a leadership position in customer service and enjoy working in a retail environment?  Do you enjoy making customers happy and satisfied?  Jordan’s Furniture may have the job you are looking for!


    Jordan’s Furniture is not your average employer.  Our philosophy: make it fun!  We have revolutionized the furniture shopping experience by providing “shoppertainment”, with stores that have IMAX theaters, restaurants, ice cream shops, ropes courses, and much more!  Our recipe for success for the past 100 years has been simple and sincere- - treat our employees like family and they will treat our guests the same.  It’s no surprise that our average employee tenure is over 10 years! 


    The Customer Service Team Leader directs, leads, and oversees operational tasks of the store office employees.  Responsible for processing sales orders and assuring our guests are receiving top notch customer service.  Responsibilities include:

    • Assisting Office Supervisor in training store office employees and evaluating and coaching store office employees
    • Reconciling cash and checks in drawer at end of shift
    • Preparing daily deposits, securing cash bags and depositing in safe
    • Coordinating and balancing daily transactions,preparing daily deposit slips, check list and opening/closing reports
    • Processing sales orders, payments, gift certificates, special orders, miscellaneous credits, credit memos, voids and deliveries
    • Providing support and customer service to sales/sales managers
    • Contacting and responding to customers to resolve delivery and service issues, inquires concerning order status, delivery dates, refunds, financed billing and other office related questions

    Pay for this position starts around $16.00 per hour.  Pay on Sundays is at time and a half!


    Requirements include:

    • 2-3 years of experience in a related field preferred
    • Excellent oral and written communication skills
    • Experience using Microsoft Word, Excel, and Outlook
    • Excellent mathematical and organizational skills

    Happy, healthy employees are our goal, and our benefits help J-Team members balance physical, financial, professional, social and emotional well-being.  Visit our benefits page for details.


    Sound like the job for you?  Apply today!  Thank you for your time and interest.


    Jordan’s Furniture is an Equal Opportunity Employer


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